Returns Policy

Please get in touch in writing (by email) if you have any items to return (faulty or unwanted) to find out our returns address and instructions.

VibroHeaven will honour any reasonable returns policy you may have in place for your customers, but as a general guideline:

Unwanted goods 

Any credit for goods returned to us as unwanted will be less a 25% restocking charge, subject to the following conditions:

         – The goods must be unused
         – The goods must be in their original condition & packaging (including shrink wrapping, seals etc)
         – The good must be received by us within 14 days from the day you receive your order

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

For unwanted goods, the cost of return postage falls to you.

Faulty goods 

We operate a one year returns policy for faulty goods.

Please send the item back to us with a note stating the reason for return, the preferred outcome (exchange or refund) and the order reference number for the original purchase. We will exchange the item for you, or credit your account if this is not possible.

Please note that any credit memos or credit on your account will expire after 6 months of being issued.